At Masabi we’re driving the fare payment revolution — together, we are improving the transit of millions to enable seamless travel for all.

Our own journeys are important too. Here, you have the tools to build the career you want. Whether you’re taking the direct route or trying new paths, we’ll be there to support you no matter what.

We are grateful to be a network of innovators from all walks of life; a group of passionate individuals who consistently deliver. Masabi is going places and our teams are in the driving seat. 

But, developing ground-breaking technology isn’t an easy ride — mistakes are inevitable. Our close connections keep us on the path to success. No matter your cargo, we share the load.

Masabi: Powering Journeys


Masabi

About Us_// At Masabi, we’re driving the fare payment revolution, powering the journeys of millions all over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel.
The Role_// As Masabi moves into its next stage of growth, we’re building the foundations that help our teams do their best work and grow with us.This role is about shaping how People Operations supports that journey. You’ll bring clarity, care and consistency to the employee experience, from onboarding and everyday support through to people programs, systems and the moments that matter most.You’ll own the day-to-day running of People Operations end-to-end, from onboarding and employee queries through to certain core programs, employment and compliance activities, payroll inputs, systems and vendor coordination, helping everything run smoothly and without unnecessary friction.This role sits at the intersection of strong HR fundamentals and operational thinking. You’ll be hands-on, trusted to build things that scale and make a meaningful, lasting impact, using systems, data and automation where it makes sense.
This is a builder role for someone who enjoys spotting what feels unclear, repetitive or overly manual, and turning it into something simpler, more thoughtful and more effective.The right person will care as much about people as they do about how things run. You’ll notice where employees or managers experience friction, and take the lead in making things simpler, more human and easier to navigate.
This role reports into our Chief People Officer, and you'll have one direct report.
Location_// This role is available on a remote basis for candidates located anywhere in the UK. Candidates based in London may also work in a hybrid model, with occasional travel to the office.
Responsibilities_Own the running of People Operations across a globally distributed workforce, from employee queries and lifecycle changes to onboarding, offboarding, contracts, benefits and HR systemsPartner with the wider People team to deliver key People programs such as performance reviews, engagement surveys, compensation cycles and probation trackingOwn Masabi’s EOR and PEO relationships, ensuring that employment laws, compliance guidelines, benefits and local norms are addressed and followed throughout the global workforce.Build and improve processes, workflows, programs and self service experiences so they’re clear, consistent and easy to followKeep people data accurate and useful, maintaining BambooHR, supporting reporting and giving the team visibility when they need itKeep core People Operations compliant, organised and audit-ready across systems, training, documentation and employee recordsWork closely with Finance, IT, People Partners and external providers to keep payroll inputs, onboarding, EOR processes and vendors running smoothlyBuild more scalable and thoughtful People Operations as Masabi grows, improving employee experience across key moments in the employee lifecycleOwn documentation and knowledge management for the People team, so process, policy and know-how live in one clear place, not just in people's heads
About You_You bring broad, strong HR Generalist experience, across People Operations, HR Operations or a similar remit, and you're comfortable owning things end to endYou have solid employment law fundamentals and working knowledge of HR practices across different countries, and you know how to apply that practically, not just in theoryYou’re confident with systems, spreadsheets and data, and you use them to stay organised, spot patterns and support decisionsYou can manage external providers, from payroll and EOR partners to benefits and background-check vendors, negotiating terms and holding them to agreed service levels.You're a builder at heart. You look for ways to create solutions that scale and have a meaningful impact over time, not just quick fixesYou’re happy being hands-on, and care about getting the detail right without losing sight of the bigger pictureYou’re proactive and self-directed, you don’t wait to be told what to do, you notice gaps and step in to fix themYou bring empathy and good judgement in how you support people, especially when things are sensitive or unclearYou’re eager to use automation, AI or technology to simplify work and improve the employee experience
Nice to Have_Experience in a tech or scaling environment, where processes are evolving and not fully built yetFamiliarity with UK or EMEA employment practicesFamiliarity with HR systems like BambooHR, and confidence picking up new tools quicklyExperience supporting remote or globally distributed teamsSome exposure to vendor management, payroll inputs, benefits or EOR models
AI at Masabi_// AI is becoming part of how we work at Masabi. You don’t need professional experience using AI tools, but we’d expect you’ve experimented with them and are curious about how they can help you learn, solve problems, and work more effectively.
Why Join Masabi?Driven by Purpose – We believe in journeys made simple. The work isn’t always easy, but the best things never are.Encouraged to Accelerate – Masabi is going places and our people are in the driving seat. Whether you’re taking the direct route or exploring new paths, we support your journey.Advancing with Empathy – We put people first and foster a culture of learning, not blame. No matter your cargo, we share the load.We’re already powering journeys - are you ready to join us?


People Operations Lead

What the job involves