How Remoteville checks and expires listings
People Services Generalist
Skills
Airline TicketingAttention To DetailBug TrackingTrainingEvent TicketingOralOrganization Skills
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- A bachelor degree in HR or a related field
- Up to 2 years of experience in HR handling support tickets and monitoring a ticketing system queue
- Strong written and verbal communication skills with experience in employee-facing communication
- High level of service orientation and a strong desire to help others
- Stellar attention to detail time management and organization skills
- Demonstrated success working collaboratively and building trusted relationships
- Experience using tools like Jira Service Management Google Workspace Confluence and Workday
Nice to have
- Training
- Event Ticketing
Day to day
- Monitor an HR support ticketing system queue responding to employee inquiries and triaging tickets to the correct teams to provide an outstanding employee experience
- Serve as the first point of contact for employee questions around People Services i.e. benefits payroll and other People programs
- Leverage existing documentation and collaborate within the People Team to address open tickets promptly and accurately prioritizing the employee experience
- Handle basic People Team administrative tasks i.e. Form I-9s employment verification requests etc.
- Maintain documentation of processes and workflows identifying any gaps and updating them as needed