Remote People Services Generalist Job in United States Duolingo

Who you are

• A bachelor degree in HR or a related field
• Up to 2 years of experience in HR handling support tickets and monitoring a ticketing system queue
• Strong written and verbal communication skills with experience in employee-facing communication
• High level of service orientation and a strong desire to help others
• Stellar attention to detail time management and organization skills
• Demonstrated success working collaboratively and building trusted relationships
• Experience using tools like Jira Service Management Google Workspace Confluence and Workday

Desirables

• Training
• Event Ticketing

What the job involves

• Monitor an HR support ticketing system queue responding to employee inquiries and triaging tickets to the correct teams to provide an outstanding employee experience
• Serve as the first point of contact for employee questions around People Services i.e. benefits payroll and other People programs
• Leverage existing documentation and collaborate within the People Team to address open tickets promptly and accurately prioritizing the employee experience
• Handle basic People Team administrative tasks i.e. Form I-9s employment verification requests etc.
• Maintain documentation of processes and workflows identifying any gaps and updating them as needed