Pharmacy Patient Services Operations Manager
Skills
AdoptionBusiness Continuity PlanningContact CentersData ManipulationHealthcareIdentifying New OpportunitiesNegotiation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree preferred or progress toward one
- 3-5+ years of leadership experience required
- Experience managing teams of 30+ preferred
- 5+ years in pharmacy healthcare or health payor preferred
- 3-5+ years in high-volume operations preferred
- Strong communication and leadership skills
- Ability to influence without formal authority
- Excellent project and operational management skills
- Proficiency in Microsoft Office especially Excel and Word
- Knowledge of pharmacy dispensing or EMR systems desirable
- Ability to travel up to 20% if needed
Nice to have
- Results-oriented
- Positive outlook
- Self-starter
- Service-oriented
- Highly motivated
- Forward planner
- High integrity
- Dependable
- Organized
Day to day
- Lead a large Patient Engagement team with day-to-day operational oversight and strong people management.
- Oversee patient medication refill administration and inbound pharmacy inquiries while protecting quality timeliness and service standards.
- Coach supervisors and team members improve workflows resolve escalations and support launches training and staffing plans.