How Remoteville checks and expires listings
Platform Expert
Skills
SQLConnectorsCustomer EngagementCustomer SuccessITILLinuxMarketing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Help our clients resolve any issues or questions through slack, in-app chat, and email
- Proactively troubleshoot client issues and work with our developers to implement solutions
- Be the source of truth for internal technical questions with deep platform knowledge
- Advocate for clients by translating recurring themes and feedback into actionable product ideas
- Own our knowledge base building helpful, easy-to-follow guides to common questions
Nice to have
- Lives in western Europe
- Resourceful self-starter
- Endlessly curious and excited to learn and teach
- 0-2 years of experience
- Positive, infectious energy
Day to day
- As a Platform Expert at Motion, you'll be at the forefront of our customer engagement.
- You will make sure our customers can find the info they need when they need it and have a friendly face to reach out to when things come up.
- You’ll also be the key connector between our engineering and customer success teams, ensuring issues are resolved and client feedback is heard.
- Help our clients resolve any issues or questions through slack, in-app chat, and email.
- Proactively troubleshoot client issues and work with our developers to implement solutions.
- Advocate for clients by translating recurring themes and feedback into actionable product ideas.
- Own our knowledge base.