Remote Platform Expert Job in UK Motion (Creative Analytics)

Who you are

• Help our clients resolve any issues or questions through slack, in-app chat, and email
• Proactively troubleshoot client issues and work with our developers to implement solutions
• Be the source of truth for internal technical questions with deep platform knowledge
• Advocate for clients by translating recurring themes and feedback into actionable product ideas
• Own our knowledge base building helpful, easy-to-follow guides to common questions

Desirables

• Lives in western Europe
• Resourceful self-starter
• Endlessly curious and excited to learn and teach
• 0-2 years of experience
• Positive, infectious energy

What the job involves

• As a Platform Expert at Motion, you'll be at the forefront of our customer engagement.
• You will make sure our customers can find the info they need when they need it and have a friendly face to reach out to when things come up.
• You’ll also be the key connector between our engineering and customer success teams, ensuring issues are resolved and client feedback is heard.
• Help our clients resolve any issues or questions through slack, in-app chat, and email.
• Proactively troubleshoot client issues and work with our developers to implement solutions.
• Advocate for clients by translating recurring themes and feedback into actionable product ideas.
• Own our knowledge base.‏‏‎ ‎‏‏‎