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Player Support Specialist
Skills
Analytical SkillsCustomer Relationship ManagementDocumentationEnglishEventsManagementMicrosoft Excel
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 4 years of customer support experience ideally in iGaming or similar QA experience in iGaming
- Experience with KYC and payment processors
- Exceptional verbal and written communication skills in English
- Proficiency with CRM tools and interaction documentation
- Strong empathy and attentive listening with tailored solutions
- Excellent time management and flexible availability
- Experience working remotely and independently
Nice to have
- Spanish language skills
- Chinese language skills
- Analytical mindset
- Excel proficiency
Day to day
- Provide daily support to players across iMessage Facebook Messenger Intercom and email, responding promptly and professionally to varied enquiries
- Build deep knowledge of game features events and player activity to deliver accurate helpful and engaging support
- Troubleshoot player issues liaise with internal teams and use CRM and analytics tools to document interactions identify patterns and improve the player experience