Principal Applications Programming Analyst

Day to day

• Administration operation and development of the ITOM suite of products with the main focus on Service and Asset Configuration management including the Universal Discovery application (UCMDB)
• Implementation of the integration of UCMDB to OpsBridge support and operation of the interface
• Support business requirements for the technology as approved by the ITSM leadership
• Solve complex problems while preserving the integrity of the ITSM toolset
• Continual service enhancements while improving the effectiveness of services and decreasing failures
• Organizing information by studying analyzing interpreting and classifying data
• Consultation and collaboration with other technical roles mainly with solution architects solution owners or service owners
• Point person for ongoing quality of all customer-specific or project-related documentation known error documentation and the knowledge base within the area of responsibility
• Providing the stakeholders the business and the associates with information on design and overall solution in a clear and understandable manner
• Creation and maintenance of technical documentation
• Adhering to the DN Change management process documenting all system changes and revisions
• Maintaining strict confidentially within the tools
• Using sound judgement when making changes related to elevated administrative access