We automate, digitize, and transform the way people bank and shop.
19035+ employees
FinTech
Role
Who you are
What the job involves
Administration operation and development of the ITOM suite of products with the main focus on Service and Asset Configuration management including the Universal Discovery application (UCMDB)
Implementation of the integration of UCMDB to OpsBridge support and operation of the interface
Support business requirements for the technology as approved by the ITSM leadership
Solve complex problems while preserving the integrity of the ITSM toolset
Continual service enhancements while improving the effectiveness of services and decreasing failures
Organizing information by studying analyzing interpreting and classifying data
Consultation and collaboration with other technical roles mainly with solution architects solution owners or service owners
Point person for ongoing quality of all customer-specific or project-related documentation known error documentation and the knowledge base within the area of responsibility
Providing the stakeholders the business and the associates with information on design and overall solution in a clear and understandable manner
Creation and maintenance of technical documentation
Adhering to the DN Change management process documenting all system changes and revisions
Maintaining strict confidentially within the tools
Using sound judgement when making changes related to elevated administrative access
Diebold Nixdorf automates and transforms the banking and retail experience worldwide, offering cutting-edge technology solutions and services. We aim to connect people to commerce in this hyper-connected digital era.