How Remoteville checks and expires listings
Principal - Customer Success & Transformation
Skills
Agentic AutomationBusiness Process ManagementBusiness TransformationConsultingCustomer SuccessLean ProcessesProcess Automation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in a relevant field
- 12 to 18 years' professional experience in customer success transformation consulting or program management
- Experience with automation process mining BPM workforce intelligence or desktop process analytics
- Strong program and project management skills for enterprise engagements
- Ability to collaborate effectively with engineering product and delivery teams
- Strong data analysis skills for process optimization cost reduction and efficiency
- Knowledge of Lean Six Sigma and process re-engineering methodologies
- Fluency in Spanish German or Italian
- Experience in Financial Services or Insurance preferred
- Excellent communication presentation and relationship-building skills
Nice to have
- Strategic customer leadership
- Enterprise relationship management
- Data-driven decision making
- Program governance
- Process optimization
- Cross-functional collaboration
Day to day
- Own enterprise customer journeys from onboarding through adoption, expansion, and ongoing support
- Act as a strategic advisor to senior stakeholders and align customer goals with platform capabilities
- Lead complex programs across engineering product delivery and sales to drive measurable business outcomes
- Deliver executive briefings governance reviews and data-driven reporting to improve customer value and retention