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Principal Solutions Engineer
Skills
Cloud ComputingBusiness Case PreparationCustomer ExperienceCustomer Experience ManagementDemosPresalesSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5-7 years of experience in a customer facing role and 1-3 years of experience in a technical pre-sales sales role selling to large enterprises
- Highly organized with an impeccable work ethic
- Desire to practice and prepare presentations or demos meticulously always striving for perfection
- Energy enthusiasm and thoughtfulness in all activities
- Ability to learn new technology quickly and explain technological solutions in terms of business value
- Natural problem-solver and extremely resourceful garnering support from other teams to drive opportunities to closure
- Knowledge of Salesforce.com and contact center technologies is a plus
- Embodies Cresta's core values
Day to day
- Solving problems for potential customers and demonstrating the value of Cresta
- Partner with the Sales Directors to discover and understand the prospect's situation and the challenges that they are experiencing
- Work with a variety of stakeholders to understand their existing processes and craft solutions using Cresta
- Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
- Drive adoption during proof of values by training individual managers and users on the Cresta solution
- Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
- Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
- Run ROI workshops to translate our solution into a financial business case proposal
- Provide feedback to product management about the successes and failures in the field