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Remote Principal Solutions Engineer Job in United States Cresta

Principal Solutions Engineer Cresta
Cloud ComputingBusiness Case PreparationCustomer ExperienceCustomer Experience ManagementDemosPresalesSalesSalesforce.ComService-Oriented Architecture
Mid-level (3-4 years) - 
United States


Generative AI for the Contact Center
295+ employees
Artificial IntelligenceContact CentersSaaSEnterprise


Role


Who you are

  • 5-7 years of experience in a customer facing role and 1-3 years of experience in a technical pre-sales sales role selling to large enterprises
  • Highly organized with an impeccable work ethic
  • Desire to practice and prepare presentations or demos meticulously always striving for perfection
  • Energy enthusiasm and thoughtfulness in all activities
  • Ability to learn new technology quickly and explain technological solutions in terms of business value
  • Natural problem-solver and extremely resourceful garnering support from other teams to drive opportunities to closure
  • Knowledge of Salesforce.com and contact center technologies is a plus
  • Embodies Cresta's core values


What the job involves

  • Solving problems for potential customers and demonstrating the value of Cresta
  • Partner with the Sales Directors to discover and understand the prospect's situation and the challenges that they are experiencing
  • Work with a variety of stakeholders to understand their existing processes and craft solutions using Cresta
  • Provide your prospects with insights and learnings from your vast experience in helping customers improve their contact center and customer experience operations
  • Drive adoption during proof of values by training individual managers and users on the Cresta solution
  • Translate prospect use cases into brilliant technical solutions and demonstrate the path to ROI
  • Deliver captivating product demos highlighting value propositions to get prospects excited about how Cresta will help them reach their goals
  • Run ROI workshops to translate our solution into a financial business case proposal
  • Provide feedback to product management about the successes and failures in the field

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Company


Company mission

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.



Company values

  • Contact Centers challenged to increase agent efficiency and effectiveness
  • Real-time insights into real-time actions
  • Make contact centers smarter
  • Drive business results
  • Generative AI for dynamic, real-time guidance
  • Personalized coaching plans
  • Founded out of Stanford AI Lab
  • Backed by Greylock Partners, Sequoia, and Andreessen Horowitz
  • Proud to work with Porsche, Cox Communications, Vivint, and Holiday Inn


Company HQ

Palo Alto
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