Principal Support Engineer
Skills
Computer ScienceDatabase AdministrationDatabasesFile TransferInterpersonalManaged File TransferSecure File Transfer Protocol
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 8+ years of experience in working with Managed File Transfer solutions
- Extensive expertise in networking, certificates, encryption, and databases
- Detailed knowledge of TCP/IP stack, NAT, IP routing, and file transfer protocols
- Ability to install and troubleshoot certificate-based authentication
- Experience with Software-as-a-Service (SaaS) delivery models
- Proficiency in scripting languages (e.g., Python, PowerShell, Bash) and knowledge of OOP (JAVA, C#)
- Ability to communicate confidently with customers using perfect written and spoken English
- Prior experience in technical support and customer service
- Experience in troubleshooting and solving complex technical problems
- Customer focus and advocacy, empathy, and keen attention to detail
- 10+ years of experience in a customer or application support role, with a technology or computer science-related degree and work experience as a system administrator
Nice to have
- AS2, SFTP, and OFTP2 are highly desirable
- Development experience is a plus
- Certifications such as Certified Information Systems Security Professional (CISSP) or Certified File Transfer Professional (CFTP)
Day to day
- Serve as the primary point of contact for clients seeking technical assistance with our MFT solutions
- Diagnose and troubleshoot technical issues related to file transfer, network protocols, encryption, and databases
- Provide expert guidance and assistance to clients in configuring, optimizing, and maintaining their enterprise MFT deployments