Remote Principal Support Engineer Job in Raleigh-Durham-Chapel Hill Redwood Software

Who you are

• 8+ years of experience in working with Managed File Transfer solutions
• Extensive expertise in networking, certificates, encryption, and databases
• Detailed knowledge of TCP/IP stack, NAT, IP routing, and file transfer protocols
• Ability to install and troubleshoot certificate-based authentication
• Experience with Software-as-a-Service (SaaS) delivery models
• Proficiency in scripting languages (e.g., Python, PowerShell, Bash) and knowledge of OOP (JAVA, C#)
• Ability to communicate confidently with customers using perfect written and spoken English
• Prior experience in technical support and customer service
• Experience in troubleshooting and solving complex technical problems
• Customer focus and advocacy, empathy, and keen attention to detail
• 10+ years of experience in a customer or application support role, with a technology or computer science-related degree and work experience as a system administrator

Desirables

• AS2, SFTP, and OFTP2 are highly desirable
• Development experience is a plus
• Certifications such as Certified Information Systems Security Professional (CISSP) or Certified File Transfer Professional (CFTP)

What the job involves

• Serve as the primary point of contact for clients seeking technical assistance with our MFT solutions
• Diagnose and troubleshoot technical issues related to file transfer, network protocols, encryption, and databases
• Provide expert guidance and assistance to clients in configuring, optimizing, and maintaining their enterprise MFT deployments