RRemoteville
Seismic logoSeismic

Principal Technical Support Engineer

Skills
Chrome DevtoolsCustomer SupportDatabasesDeveloper ToolsNetwork AdministrationNetworkingOperating Systems
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Minimum 10 years of relevant experience in technical support or engineering.
  • Expertise in Cloud services and tools supporting Cloud operations.
  • Strong troubleshooting skills in a global SaaS multi-cloud environment.
  • Experience with Application Monitoring Suites like NewRelic, DataDog, and .NET applications on Kubernetes preferred.
  • Knowledge of networking and browser-based debugging suites.

Nice to have

  • Cloud expertise
  • SaaS experience
  • Troubleshooting skills
  • Application monitoring
  • .NET knowledge

Day to day

  • Serves as a consultant for various engineering and operations teams.
  • Interacts with significant clients to manage complex technical issues.
  • Drives long-term improvements across the organization.
  • Acts as a key participant in engineering and planning sessions.
  • Develops capabilities of other technical support engineers.