Product Enablement Specialist
Skills
Software As A ServiceAdoptionCustomer SuccessMarketing AnalyticsProductProduct TrainingProject Coordination
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Business Marketing Communications Training Product Management or related field or equivalent experience
- Experience in product enablement sales enablement product marketing training customer success communications product operations or similar role
- Strong written and verbal communication skills
- Ability to translate product features workflows and technical concepts into clear value-based messaging
- Strong organizational planning and project coordination skills
- Ability to work collaboratively with cross-functional teams and build alignment across departments
- Comfortable developing training communication documentation and support materials
- Strong attention to detail and commitment to consistency accuracy and clarity
- Ability to manage multiple priorities timelines and stakeholder needs in a fast-paced environment
- Experience supporting product launches adoption programs change management initiatives or internal readiness efforts preferred
- Familiarity with digital products SaaS tools client portals data/reporting products or financial products preferred
- Experience with presentation tools documentation platforms webinar tools CRM systems product analytics tools or project management platforms a plus
- SharePoint experience including editing pages or maintaining internal documentation sites a plus
- Experience facilitating training sessions webinars product demos focus groups or user feedback sessions preferred
- Experience reviewing support tickets customer feedback or user behavior to identify adoption barriers a plus
- Familiarity with accounting dealership operations financial reporting or performance management products strongly preferred
- Familiarity with UI/UX concepts user workflows client portals or product adoption practices a plus
- Ability to communicate effectively with varied audiences including internal teams client-facing roles OEM representatives and dealership leadership
Nice to have
- Detail-oriented
- Cross-functional
- Audience-aware
- Collaborative
- Organized
- Adaptable
Day to day
- Support product launch planning and execution with timelines readiness checklists and stakeholder coordination.
- Develop and maintain enablement materials such as guides FAQs talking points training resources release notes and client-facing content.
- Partner across Product Sales Client Services Training and Marketing to drive clear messaging strong readiness and effective adoption.
- Coordinate training sessions demos webinars and feedback loops to improve engagement reduce friction and support ongoing product usage.