Teladoc Health

Product Management Lead, Communication Platform

Skills

AdoptionClinical ServicesData AnalyticsDownstream Oil And GasEvolutionHealthcareMarketing Analytics

Role

What the job involves

The main requirements, responsibilities and hiring steps.

10+ years of product management experience in consumer facing platform engagement lifecycle growth CRM or marketing technology
Demonstrated ability to connect roadmap decisions to business outcomes such as activation conversion retention visit growth operational efficiency or revenue impact
Hands on experience with communications lifecycle CRM marketing automation journey orchestration or customer engagement platforms
Strong technical fluency in architecture tradeoffs APIs event triggers data pipelines segmentation and consent logic
Experience leading build vs buy decisions vendor evaluations POCs platform migrations or large cross functional investments
Strong product judgment in ambiguous environments and ability to distinguish feature delivery from durable platform capability
Deep comfort working across marketing product data engineering operations legal privacy and executive stakeholders
Strong analytical orientation and comfort defining measurement frameworks and translating insights into product decisions
Exceptional written and verbal communication for senior audiences
Proven ability to influence without formal authority and drive alignment across teams

Own the product strategy and roadmap for member communications orchestration across service clinical and engagement use cases
Lead the evolution from distributed communications systems to a scalable data driven platform supporting messaging preferences onboarding journeys suppression logic and AI driven engagement
Partner with engineering data marketing clinical operations legal and executive stakeholders to translate complex architecture into clear product direction and measurable business outcomes