Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.

Our company is powered by our connections, our colleagues and our community. And, we accept all kinds. Game-changers,innovators, culture-lovers - and the humankind.

We invite discovery and debate. We recognize key moments as milestones. We see you and value you for your unique contributions.

Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

ConnectWise

Leading the IT industry forward by building essential software and uniting changemakers.

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds. 

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones. 

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

About The Role

We’re seeking a Product Manager to drive the strategy, development, and delivery of ConnectWise platform solutions, with a strong emphasis on AI-driven capabilities and workflow optimization. This role requires hands-on experience with AI platforms and tools to design and implement intelligent solutions that improve operational efficiency and partner outcomes.

You’ll work cross-functionally to define requirements, prioritize backlogs, and deliver data-driven, AI-enabled solutions that enhance productivity, automate workflows, and support partner growth.

What You’ll Do

Define and execute the product strategy and roadmap, with a focus on AI-powered features and workflow automationGather and translate customer, market, and data insights into clear, actionable product requirementsIdentify, evaluate, and implement AI platforms/tools to improve operational workflows and product capabilitiesManage and prioritize the product backlog to align with AI-driven innovation goalsCollaborate with engineering, data, and AI/ML teams to deliver scalable solutionsMonitor product performance, adoption, and user experience, leveraging AI insights where applicableContinuously identify opportunities to optimize workflows through AI and automationRepresent the product with partners and stakeholders, articulating AI strategy and value

What You Bring

5+ years of product management or related experienceRequired: Hands-on experience with AI/ML platforms, tools, or solutions, particularly in driving workflow improvements or automationProven ability to leverage AI technologies to enhance product functionality and operational efficiencyStrong communication and problem-solving skillsExperience working closely with software development and data teamsAbility to manage multiple priorities in a fast-paced environmentDetail-oriented with a strong partner- and outcome-focused mindset

Nice to Have

Experience in MSP, SaaS, or technology platformsFamiliarity with Agile, SDLC, and Atlassian toolsExperience with AI platforms (e.g., OpenAI, Azure AI, automation tools, or similar) in a product environmentExperience with ConnectWise or similar platforms

Working Conditions

On-site / Hybrid / Remote depending on location0–10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

Product Manager- AI

What the job involves