Product Manager

Day to day

• Lead product and feature enhancements for Zip’s customer support experience
• Examine the customer journey for how customers get help from Zip and how our support agents resolve issues for customers
• Define feature requirements, prioritize projects, and partner with engineering to get enhancements built
• Help define and drive product strategy for the CX department, ensuring alignment with company goals and customer needs
• Partner with engineering, design, and other teams to ensure successful product development and delivery
• Conduct market research, competitive analysis, and user research to inform future feature development
• Dive deep into data to analyze experiment results, identify trends, and improve product performance