Primer

Product Ops Lead

Skills

Analytical SkillsDashboardsEngineeringGo-To-Market StrategyLeadershipMarketingMean Stack

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

Substantial experience in a senior Product Operations Chief of Staff or equivalent role inside a B2B technology company
Experience building or significantly rebuilding a product operating model
Strong analytical capability with direct experience working with data dashboards and clear narratives
Track record of creating systems and processes that are adopted and maintained over time
Comfort operating across Product Engineering and GTM without a clear lane
Multi-quarter strategic thinking with ability to balance long-term design and present-day execution
Highly autonomous in ambiguous environments
Nice to have experience in payments fintech or developer-facing infrastructure products

Nice to have

Analytical
Strategic
Autonomous
Cross-functional
Process-minded
Systems thinker

Day to day

Own the operating model for the full product organisation including planning cadences roadmap governance OKR cycles and team rituals
Define how Primer measures product performance by building instrumentation dashboards and feedback loops that give leadership clear insight into delivery and business impact
Lead go-to-market readiness across Product Engineering Commercial and Marketing to ensure launches are well prepared and the right stakeholders are informed
Identify systemic friction across the product organisation and create durable structural improvements that prevent recurring issues
Build the knowledge infrastructure for the product function through documentation standards onboarding decision records and shared frameworks

Hiring process

An initial intro call with a Talent Partner
An interview with the Hiring Manager
Challenge Stage - Contextualised to the role
A final, values-alignment interview

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

Primer is the unified infrastructure for global payments and commerce. With unrivaled freedom and visibility across the payments and commerce ecosystem, Primer equips merchants with the tools to effortlessly optimize performance, build at pace, and capture untapped revenue to achieve unstoppable growth.

Benefits

Fully remote
Globally distributed
Competitive share options
Uncapped holiday
25 days minimum
Co-working access
Workations
Company retreat
Best equipment
Home office budget
Learning budget
Private Medical Insurance
Additional perks

Values

We strive to make something complex incredibly simple and intuitive. We are building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way). We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide. The work that we do is challenging, but, there’s a big difference between a challenge and a struggle. We provide the right support structures, collaborative environment, and a great team around you. It’s never a challenge that you will face alone.