HM Revenue and Customs (HMRC) is the UK’s tax, payments and customs authority. We collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. We help the honest majority to get their taxes and payments right, and make it hard for the dishonest minority to cheat the system.

HM Revenue & Customs

We are the UK’s tax, payments and customs authority. We collect the money that pays for the UK's public services.

Competitive Day Rate

Any HMRC Regional Centre

6 month contract

Job Summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

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HMRC’s Chief Digital & Information Office (CDIO) is transforming how the UK tax system is designed, built and operated. As part of this transformation, HMRC has reorganised its operating model to distinguish between teams developingproducts(within the Chief Digital Product Office CDPO) and teams developingplatforms(within the Chief Engineering and Platforms Office CEPO).

A critical element of this transformation is HMRC’s ambition to operate as aproductled organisation, building and running highquality digital products at scale. Central to achieving this ambition is a strong, consistent and matureProduct Management practiceacross the organisation.

We are therefore recruiting aProduct Management Practice Manager (G7)to work alongside the Head of Product Management and take accountability fordesigning, embedding and continuously improving product management practice across HMRC. This role operates atenterprise scale, shaping how product management is practised across dozens of product teams and supporting HMRC to consistently deliver better outcomes for users and the organisation.

This is an exciting opportunity for an experienced product manager who wants to move beyond singleproduct delivery and developproduct leadership capability at organisational level.

Job Description

As the Product Management Practice Manager, you will be accountable for strengthening the effectiveness, maturity and consistency of product management across HMRC’s product organisation.

You will work in close partnership with the Head of Product Management to define what good product management looks like at HMRC, understand how teams work today, and lead the adoption of improved ways of working that are realistic, scalable and evidencebased. You will operate through influence rather than direct line management, shaping behaviours, standards and decisionmaking across a diverse community of product teams.

You will also play a key role in enabling HMRC’s Product Managers to succeed - keeping track of who is in the product management community, ensuring they have access to the right guidance, learning, tools and support - and in using evidence to track product management maturity and inform where interventions are needed.

Person specification

This role is central to HMRC’s ability to become truly productled. By strengthening product management practice at scale, you will help product teams operate more effectively, take clearer ownership of strategy and outcomes, and consistently deliver better services for millions of users.

Key Responsibilities

Product Management Practice & Standards

Work alongside the Head of Product Management todefine, implement and continuously iterate HMRC’s product management practice, ensuring it supports effective, usercentred product delivery at scale. Maintain the register of who is in the product management community and ensure that product managers have access to community meetings, training resources and the tooling they might need. Shape and maintain guidance for setting up and optimising product teams, aligned to recognised best practice and HMRC’s operating context. Act as athought leader for product management, advocating best practice across teams and professions. 

Organisational Adoption & DecisionShaping

Influence how product management product management is done at organisational level, influencing Deputy Directors, Product Leads and other professional groups to adopt consistent and effective product management practices. Support the Head of Product Management in taking proposals through internal governance to embed productled ways of working, including changes to process, policy or operating model where required. 

Community & Capability Development

Own the operation and effectiveness of the Product Management Community of Practice, including maintaining oversight of who is in the community and their access to tools, learning and support. Work with suppliers and internal partners to manage access to tooling, learning and development resources, maximising value from available budgets. Coach product teams and individual Product Managers on product management skills, including running workshops, community sessions and contributing to HMRC’s Product Management Academy and learning pathways. 

Maturity, Insight & Continuous Improvement

Define and track product management maturity measuresacross HMRC, using evidence to understand how teams are developing over time. Use insights to inform targeted interventions that help teams move towards greater autonomy, stronger strategic ownership and more effective product delivery. Establish feedback loops with product teams to ensure practice improvements remain relevant, practical and continuously improved. 

Essential Criteria

The successful candidate will be able to clearly demonstrate evidence of the following:

Experience operating at organisational or enterprise scale, shaping professional practice across multiple product teams rather than within a single team or product. Indepth understanding of Product Management, ideally supported by handson experience of leading product teams to deliver digital products and features. Demonstrated ability tolead and influence other product managers, including at senior levels, gaining sustained buyin for the profession’s vision, standards and plans across diverse stakeholder groups. Proven experience managing relationships with senior stakeholders and peers across professions to align on shared goals, strategies and ways of working. Experience building, sustaining and energising acommunity of practice, fostering shared ownership, learning and continuous improvement. Strong planning and organisational capability, with experience coordinating activity, learning and resources at scale. Experience managingbudgets and suppliers, ensuring maximum value from investments in tools, platforms and learning provision.

Product Practice Manager

What the job involves