Product Specialist - Aftersales
Skills
Customer ServiceLaboratory Information Management SystemPathologyProduct SpecialistsProject InitiationProportional-Integral-DerivativeResource Planning
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Understand customers’ workflow
- Map, configure, troubleshoot, and connect analysers to relevant middleware and Winpath LIMS
- Configure reporting Dashboards and Path manager software
- Participate in on-call rota for project go-lives support
- Operate the escalation procedure
- Work with Project manager on implementation including time management, resource planning, and working with Customer IT representatives
- Comprehend customers’ requirements as specified in PID and design documents
- Fully conversant with the functionality of Pathology product discipline
- Make software change recommendations based on customer feedback
- Deliver courses for pathology key users
- Support Pathology team members and build knowledge base
- Attend team meetings and training courses
- Respond to reasonable requests from manager or project managers
Nice to have
- BMS status or extensive lab experience
- Self-motivated
- Excellent verbal and written communication skills
- High levels of commitment
- Ability to work independently
- High level of customer service skills
- Excellent decision making / problem solving skills
- Strong planning and organisational skills
- Adaptable and flexible
Day to day
- Work on project-based Analyser interfacing with existing Winpath LIMs laboratory installations
- Carry out project-based activity to satisfy customer and business requirements within Third Party Systems and After Sales Programmes
- Act in a consultative role with the customer to carry out proactive and reactive based maintenance and configure Clinisys Software to enhance laboratory workflow