Remote Product Specialist - Aftersales Job in Woking, UK Clinisys

Who you are

• Understand customers’ workflow
• Map, configure, troubleshoot, and connect analysers to relevant middleware and Winpath LIMS
• Configure reporting Dashboards and Path manager software
• Participate in on-call rota for project go-lives support
• Operate the escalation procedure
• Work with Project manager on implementation including time management, resource planning, and working with Customer IT representatives
• Comprehend customers’ requirements as specified in PID and design documents
• Fully conversant with the functionality of Pathology product discipline
• Make software change recommendations based on customer feedback
• Deliver courses for pathology key users
• Support Pathology team members and build knowledge base
• Attend team meetings and training courses
• Respond to reasonable requests from manager or project managers

Desirables

• BMS status or extensive lab experience
• Self-motivated
• Excellent verbal and written communication skills
• High levels of commitment
• Ability to work independently
• High level of customer service skills
• Excellent decision making / problem solving skills
• Strong planning and organisational skills
• Adaptable and flexible

What the job involves

• Work on project-based Analyser interfacing with existing Winpath LIMs laboratory installations
• Carry out project-based activity to satisfy customer and business requirements within Third Party Systems and After Sales Programmes
• Act in a consultative role with the customer to carry out proactive and reactive based maintenance and configure Clinisys Software to enhance laboratory workflow