Product Specialist
Skills
AdoptionCustomer Relationship ManagementCustomer SuccessManagementProduct AdoptionProfessional ServicesSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Deep direct knowledge of the arts and cultural sector
- Confidence with complex business management systems
- Strong consultative and communication skills
- Genuine curiosity about AI
- Experience with system implementation or structured project methodology such as PRINCE2
- Ability to manage multiple projects and priorities
- Confidence working with data sets and Microsoft Excel
Nice to have
- Customer-focused
- Systems-savvy
- Curious
- Consultative
- Detail-oriented
Day to day
- Deliver system configuration consultancy and onboarding support for new and existing customers
- Lead online and on-site training sessions tailored to each organisation's workflows and operational needs
- Work closely with customers to understand their processes identify friction points and create practical report and development specifications
- Support helpdesk queries contribute documentation and collaborate across Sales Customer Success Technical Services and Product to improve adoption and long-term value
Hiring process
- Apply without delay
- Applications close at 17:30 on Friday 7th August
- Artifax may close applications early depending on volume