Product Success Manager
Skills
AnalyticsCompetitive AnalysisCustomer ServiceFunctionalityGrief CounselingMarket ResearchMarketing
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Three+ years' experience in defining, managing, or launching new functionalities in a growing software or technology company
- Experience with a detailed go-to-market process to achieve product and business goals
- Ability to learn complex software applications and workflow methodologies
- Skilled in writing clear instructions to answer questions and explain best practices
- Capacity to independently resolve difficult challenges
Day to day
- Guide the world's largest and most sophisticated organizations to innovate and build software
- Deliver responsive customer service using proven frameworks
- Assist customers from initial demo to active subscription, including procurement, legal, and security processes
- Share best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
- Help customers integrate Aha! software with existing tools
- Share customer feedback internally
- Test new product functionality as needed
- Set an example for newer team members in demos, best practices, and integrations