Product Support Advisor
Skills
Advising ClientsAirline TicketingEvent TicketingFurther EducationIdentifying New OpportunitiesLeadershipOil And Gas
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience working with a ticketing system
- Desire to create documentation for customer use
- Experience supporting online systems
- Further education in IT or Technology
- Strong written and verbal communication skills
- Highly organised and structured approach
- Experience working with Oil and Gas customers
- Good commercial awareness
Nice to have
- Helpful
- Respectful
- Flexible
- Inquisitive
- Collaborative
- Commercially aware
- Entrepreneurial spirit
Day to day
- Provide prompt and efficient support to customers using Mintra software solutions
- Troubleshoot issues and advise clients on technical solutions across online systems
- Monitor incoming requests in the ticketing system and escalate where needed
- Contribute to customer-facing documentation and guidance while working with development and consultancy teams