How Remoteville checks and expires listings
Product Support Advisor
Skills
Advising ClientsAirline TicketingEvent TicketingFurther EducationIdentifying New OpportunitiesLeadershipOil And Gas
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience working with a ticketing system
- Desire to create documentation for customer use
- Experience supporting online systems
- Further education in IT or Technology
- Strong written and verbal communication skills
- Highly organised and structured approach
- Experience working with Oil and Gas customers
- Good commercial awareness
Nice to have
- Helpful
- Respectful
- Flexible
- Inquisitive
- Collaborative
- Commercially aware
- Entrepreneurial spirit
Day to day
- Provide prompt and efficient support to customers using Mintra software solutions
- Troubleshoot issues and advise clients on technical solutions across online systems
- Monitor incoming requests in the ticketing system and escalate where needed
- Contribute to customer-facing documentation and guidance while working with development and consultancy teams