RemotevilleRemote Product Support Analyst Job in United States CSG
Product Support Analyst CSG
$18000 - $28000
Analytical SkillsCustomer SatisfactionCustomer ServiceDocumentationNetwork Operations CenterProduct SupportTechnical SupportTracking SystemsTriageTroubleshooting
Entry-level/graduate - Junior (1-2 years)
United States
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
7310+ employees
TelecommunicationsRetailFinancial servicesHealthcare
Role
Who you are
- High School Diploma or GED
- Bilingual in English and Spanish
- Experience with customer service or client-facing troubleshooting
- Technical troubleshooting experience with thorough documentation skills
What the job involves
- Provide technical support for product-related issues via various communication channels
- Analyze and document customer issues, ensuring detailed tracking and resolution
- Collaborate with network operation centers to troubleshoot and resolve product-related problems
- Drive customer satisfaction by delivering timely and effective solutions
- Perform triage and prioritize issues based on severity and impact
- Maintain and update tracking systems with accurate information
Application process
- Not specified
Company
Company mission
CSG is a leader in innovative customer engagement, revenue management, and payment solutions, with a cloud-first architecture and customer-obsessed mindset. For over 40 years, CSG has been empowering global brands in telecommunications, retail, financial services, and healthcare to launch new digital services, expand into new markets, and create dynamic experiences that foster customer loyalty and drive exceptional customer experiences. Our technologies and people solve tough business challenges and adapt to the demands of the digital economy.Company benefits
- Work from Home in-office or hybrid
- Employee Belonging Groups
- Healthcare: Dental Medical and Vision
- Paid Vacation Volunteer and Holiday Time Off
- So much more
Company values
- Customer Empowerment
- Integrity
- Innovation
- Impact
- Authenticity
- Respect
- Passion