RRemoteville

How Remoteville checks and expires listings

First American logoFirst American

Product Support Analyst

Skills
Application SupportChromeCritical ThinkingManufacturing Process ImprovementOperational EnhancementsProduct SupportService Levels
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5+ years experience in an Application Support or similar role preferably in the Financial Services industry.
  • Strong knowledge of Windows 11 Chrome Edge and thick-client application installation concepts.
  • Strong knowledge of ITIL Practices Incident Request Problem Change Management call center operations technology product teams and retail or corporate security applications.
  • Experience working with Splunk as a troubleshooting tool log and alarm analysis.
  • Experience supporting Client-Server SaaS PaaS applications including troubleshooting of installation permissions data flows and network connectivity.
  • Proficiency in assessing and troubleshooting functional and technical issues within an application.
  • Familiarity with cloud computing concepts and services.
  • Basic proficiency with networking and hardware concepts.
  • Intermediate proficiency with Microsoft Excel and Word.

Nice to have

  • CompTIA+ Certification.
  • Microsoft Azure Fundamentals.
  • Experience supporting Banking applications or products.
  • Proficient in ServiceFirst incident request task change and reporting modules.

Day to day

  • Support Banking and Wealth Management applications and their operating environments with a focus on stability, quality, and functionality to meet or exceed service level expectations.
  • Perform incident and problem management activities including escalation and coordination with appropriate groups.
  • Provide timely response to and resolution of issues and communicate business impacts and status throughout the course of an incident.