RemotevilleRemote Product Support Analyst Job in Santa Ana, CA First American
Product Support Analyst First American
$82925 - $110525
Application SupportChromeCritical ThinkingManufacturing Process ImprovementOperational EnhancementsProduct SupportService LevelsThinking SkillsTroubleshooting
Senior (5-8 years) -
Santa AnaCA
14555+ employees
B2B
Open for applications
Role
Who you are
- 5+ years experience in an Application Support or similar role preferably in the Financial Services industry.
- Strong knowledge of Windows 11 Chrome Edge and thick-client application installation concepts.
- Strong knowledge of ITIL Practices Incident Request Problem Change Management call center operations technology product teams and retail or corporate security applications.
- Experience working with Splunk as a troubleshooting tool log and alarm analysis.
- Experience supporting Client-Server SaaS PaaS applications including troubleshooting of installation permissions data flows and network connectivity.
- Proficiency in assessing and troubleshooting functional and technical issues within an application.
- Familiarity with cloud computing concepts and services.
- Basic proficiency with networking and hardware concepts.
- Intermediate proficiency with Microsoft Excel and Word.
Desirables
- CompTIA+ Certification.
- Microsoft Azure Fundamentals.
- Experience supporting Banking applications or products.
- Proficient in ServiceFirst incident request task change and reporting modules.
What the job involves
- Support Banking and Wealth Management applications and their operating environments with a focus on stability, quality, and functionality to meet or exceed service level expectations.
- Perform incident and problem management activities including escalation and coordination with appropriate groups.
- Provide timely response to and resolution of issues and communicate business impacts and status throughout the course of an incident.
Company
Company mission
First American Financial Corporation is a premier provider of title, settlement and risk solutions for real estate transactions. With its combination of financial strength and stability built over more than 130 years, innovative proprietary technologies, and unmatched data assets, the company is leading the digital transformation of its industry. First American also provides data products to the title industry and other third parties; valuation products and services; mortgage subservicing; home warranty products; banking, trust and wealth management services; and other related products and services. First American serves home buyers and sellers, real estate professionals, loan originators and servicers, commercial property professionals, homebuilders and others involved in residential and commercial property transactions with products and services specific to their needs. With total revenue of $9.2 billion in 2021, the company offers its products and services directly and through its agents throughout the United States and abroad.Company benefits
- People First culture
- Celebrates diversity, equity, and inclusion
- Comprehensive benefits package
- Medical, dental, vision, 401k, PTO/sick leave
- Employee stock purchase plan
Company values
- First American Financial Corporation is a premier provider of title, settlement and risk solutions for real estate transactions. With its combination of financial strength and stability built over more than 130 years, innovative proprietary technologies, and unmatched data assets, the company is leading the digital transformation of its industry. First American also provides data products to the title industry and other third parties; valuation products and services; mortgage subservicing; home warranty products; banking, trust and wealth management services; and other related products and services. First American serves home buyers and sellers, real estate professionals, loan originators and servicers, commercial property professionals, homebuilders and others involved in residential and commercial property transactions with products and services specific to their needs. With total revenue of $9.2 billion in 2021, the company offers its products and services directly and through its agents throughout the United States and abroad.