RemotevilleRemote Product Support Analyst Job in United States Grant Street Group
Product Support Analyst Grant Street Group
$65000 - $90000
Analytical SkillsCustomer-Focused ServiceEnglishMicrosoft ExcelProduct SupportSupport DocumentationTeam LeadershipTechnical SupportTroubleshooting
Entry-level/graduate - Mid-level (3-4 years)
United States
Grant Street Group specializes in cloud-based government solutions for tax collection, e-payments, and auctions.
425+ employees
Cloud ComputingGovernmentFinanceSaaS
Role
Who you are
- Experience with analytical tools
- Ability to interpret data effectively
- Excellent written and verbal communication skills
- Ability to work independently
Desirables
- Detail-oriented
- Proactive problem-solver
- Adaptability
What the job involves
- Collect and analyze data related to web traffic
- Identify trends and provide actionable insights
- Monitor content and make optimization suggestions
Company
Company mission
Grant Street Group provides innovative, cloud-based solutions for government entities, focusing on efficient tax collection, secure e-payments, and sophisticated auction platforms. Our commitment to technology and customer service drives success for our clients, from local governments to state agencies, ensuring seamless execution of critical financial operations.Company benefits
- Professional growth opportunities
- Collaborative work environment
- Healthcare benefits
- Generous PTO
Company values
- Innovation
- Customer-Centric
- Reliability
- Efficiency
- Collaboration