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Product Support Analyst / Remote
Skills
Microsoft AzureSQLSQL Server Reporting ServicesCoding ExperienceCustomer SupportProduct KnowledgeProduct Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in Computer Science, MIS, Information Systems, engineering fields or equivalent experience
- 0-2 years of experience in product support or product implementation
- Exposure to Microsoft SQL Stack including T-SQL, SSIS, SSRS
- Develop product knowledge across product lines
- Work in a shifting environment while maintaining standardization and consistency
- Experience with ticketing systems, preferably ServiceNow
- Experience with Microsoft Azure or Snowflake is a plus
- Technology certifications are a plus
Nice to have
- Microsoft Azure
- SQL
- SQL Server Reporting Services
- Coding Experience
- Customer Support
- Product Knowledge
- Product Support
- Servicenow
- Software Implementation
- Ticketing Systems
Day to day
- Work within the Product Engineering team to support/implement software via assigned incidents, requests, and changes overseen by technical leadership
- Learn how to support our products and communicate across different groups at Kodiak Solutions like Product, Engineering
- Balance and prioritize workload using ticketing systems and leverage documentation for supporting/implementing products