Product Support Coordinator
Skills
Analytical SkillsBusiness RequirementsProduct ManagementProduct TestingResearch SkillsTeam Leadership
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Be proactive and take initiative
- Contribute to business improvements
- Enjoy customer interactions
- Tech-native with ability to learn new software
- Prior experience in B2B/B2B2C SaaS support role preferred
- Exposure to fitness, salon, or beauty industry beneficial
Day to day
- Support existing clients in maximizing product usage
- Demo product to potential customers
- Create helpful articles and tutorials for common queries
- Identify and report product bugs
- Lead product support marketing initiatives
- Gather feedback for product improvements
- Assist with product testing and App Store compliance