RemotevilleRemote Product Support Coordinator Job in UK Fitnexus
Product Support Coordinator Fitnexus
£25000 - £25000
Analytical SkillsEnglishMerchandisingProduct DevelopmentProduct ManagementTeam LeadershipTime ManagementTraining
Junior (1-2 years) -
UK
Custom Branded & Hybrid Ready Mobile Apps for Gyms
1+ employees
FitnessBeautyWellness
Open for applications
Role
Who you are
- Must be proactive and self-driven
- Able to actively contribute to business improvements
- Excellent customer interaction skills with resilience under pressure
- Tech-savvy with a knack for learning new software quickly
- Prior B2B or B2B2C SaaS support experience is preferred
- Background in fitness salon or beauty industry is beneficial
Desirables
- Tech-savvy
- B2B experience
- Customer support
What the job involves
- Assist clients in maximizing product usage to meet their needs
- Conduct product demonstrations for potential new customers
- Create helpful articles and video tutorials for customer support
- Document product bugs and communicate with the development team
- Lead product support marketing initiatives
- Gather user feedback during support calls to aid product roadmap creation
- Assist with product testing and feedback from beta groups
- Ensure compliance with App Store regulations
Company
Company mission
Fitnexus is dedicated to providing custom-branded mobile apps for gyms and health clubs, empowering businesses to engage with their members effectively and effortlessly. We strive to offer a seamless and user-friendly experience that requires minimal input from our customers, allowing them to focus on their core operations while enhancing member satisfaction and interaction through innovative technology solutions.Company values
- Innovation
- Efficiency
- Customer-Centricity
- Simplicity