Product Support Coordinator
Skills
Analytical SkillsEnglishMerchandisingProduct DevelopmentProduct ManagementTeam LeadershipTime Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Must be proactive and self-driven
- Able to actively contribute to business improvements
- Excellent customer interaction skills with resilience under pressure
- Tech-savvy with a knack for learning new software quickly
- Prior B2B or B2B2C SaaS support experience is preferred
- Background in fitness salon or beauty industry is beneficial
Nice to have
- Tech-savvy
- B2B experience
- Customer support
Day to day
- Assist clients in maximizing product usage to meet their needs
- Conduct product demonstrations for potential new customers
- Create helpful articles and video tutorials for customer support
- Document product bugs and communicate with the development team
- Lead product support marketing initiatives
- Gather user feedback during support calls to aid product roadmap creation
- Assist with product testing and feedback from beta groups
- Ensure compliance with App Store regulations