How Remoteville checks and expires listings
Product Support Engineer
Skills
Software As A ServiceAnalytical SkillsCritical EnvironmentsCustomer Relationship ManagementDatabasesDomain Name SystemEnterprise Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years of experience in a Technical Customer Support Engineer or similar customer-facing technical role
- Strong hands-on experience with networking concepts and troubleshooting
- Solid Linux system administration and troubleshooting experience
- Deep understanding of DNS DHCP TCP/IP and HTTP
- Experience working with networking tools such as Wireshark
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Highly motivated customer-focused and passionate about technology
- Ability to collaborate across multiple functions
Nice to have
- Proactive
- Independent
- Customer-focused
- Collaborative
- Technically strong
Day to day
- Support enterprise customers by troubleshooting complex networking and system issues across SaaS and on-prem environments.
- Act as a trusted technical advisor while reproducing customer problems and resolving high-impact cases independently.
- Collaborate closely with R&D Product Customer Success and Technical Account Managers to improve customer outcomes and visibility.