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Product Support Engineer
Skills
Software As A ServiceContextCustomerMedical DiagnosticsProduction SupportQuality AssuranceSchemas
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in a client-facing elevated technical support or analyst role
- Practical experience working with REST API
- Ability to work with JSON schemas
- Experience troubleshooting production environments and testing new features
- Proven ability to diagnose and resolve technical issues
- Experience working with Postman or Datadog
- Familiarity with Git
- Excellent communication and interpersonal skills
Nice to have
- Client-facing
- Analytical
- Collaborative
- Detail-oriented
- Customer-focused
Day to day
- Act as the first point of contact for enterprise customers with technical support needs.
- Diagnose and troubleshoot production issues in a fast-paced SaaS platform environment.
- Triage complex problems escalate them with clear documentation and collaborate across teams to drive resolution.