RRemoteville

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Product Support Engineer

Skills
Cloud ComputingAnalytical SkillsEngineeringHTMLLinuxPythonRoot Cause
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 5+ years of experience in a support organization
  • Strong technical experience with Linux Kubernetes Docker Python or scripting languages
  • Familiarity with HSM and KMS in the cloud such as AWS CloudHSM AWS KMS Google KMS Azure KeyVault or IBM KeyProtect
  • Understanding of HSM interfaces such as PKCS#11 CAPI CNG and JCE
  • Understanding of KMS interfaces such as KMIP and REST API
  • Ability to work in a fast paced rapid growth environment
  • Strong collaboration written and communication skills

Nice to have

  • Analytical
  • Troubleshooting-minded
  • Customer-focused
  • Collaborative
  • Detail-oriented

Day to day

  • Provide post-sales technical support to customers through phone e-mail and web channels.
  • Troubleshoot complex issues by isolating faults reproducing problems and performing root cause analysis.
  • Work closely with Development Sales and Quality Assurance to resolve cases improve documentation and deliver a strong customer experience.