RemotevilleRemote Product Support Engineer Job in United States Itential
Product Support Engineer Itential
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Computer ScienceCustomer SupportDatabasesDocumentationProduct SupportResolving IssuesTechnical SupportTransport Layer SecurityXML
Senior (5-8 years) -
United States
Network Automation & Orchestration at Enterprise Scale
175+ employees
SaaSAutomationNetwork InfrastructureCloud Computing
Role
Who you are
- 5+ years in Technical Support
- Bachelor's in Computer Science or equivalent
- Experience with scripting (Python Bash) and HTML CSS NodeJS ReactJS XML
- Knowledge of SQL and MongoDB Linux and Unix
- Familiarity with Dockers Kubernetes and networking technologies
- Understanding of Agile methodologies and network security
- Ability to multi-task in a fast-paced environment
What the job involves
- Develop a deep understanding of ever-changing software ecosystems
- Troubleshoot software issues using various technologies and methods
- Install and configure platforms and underlying components to identify issues
- Participate in a rotating 'on call' schedule for 24/7 support
- Contribute to product documentation and platform development
Company
Company mission
Itential is dedicated to empowering organizations to thrive in a software-driven network environment by delivering cutting-edge network automation solutions. Our mission is to simplify and secure network operations for businesses, enabling seamless integration with diverse IT systems, cloud infrastructures, and network technologies, ultimately driving efficiency and compliance across networks of all sizes.Company values
- Innovation
- Customer Focus
- Integrity
- Collaboration