Product Support Engineer
Skills
Computer ScienceCustomer SupportDatabasesDocumentationProduct SupportResolving IssuesTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in Technical Support
- Bachelor's in Computer Science or equivalent
- Experience with scripting (Python Bash) and HTML CSS NodeJS ReactJS XML
- Knowledge of SQL and MongoDB Linux and Unix
- Familiarity with Dockers Kubernetes and networking technologies
- Understanding of Agile methodologies and network security
- Ability to multi-task in a fast-paced environment
Day to day
- Develop a deep understanding of ever-changing software ecosystems
- Troubleshoot software issues using various technologies and methods
- Install and configure platforms and underlying components to identify issues
- Participate in a rotating 'on call' schedule for 24/7 support
- Contribute to product documentation and platform development