RemotevilleRemote Product Support Engineer Job in Jacksonville, FL Nymbus
Product Support Engineer Nymbus
$60000 - $70000
Computer ScienceAnalytical SkillsCritical ThinkingCustomer InteractionCustomer SupportProduct SupportTroubleshootingWritten
Mid-level (3-4 years) -
JacksonvilleFL
Nymbus is a leading provider of banking technology solutions for financial institutions to innovate and grow.
255+ employees
FintechSaaSB2BCloud Computing
Open for applications
Role
Who you are
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- 2+ years of experience in a technical support or product support role, preferably in the fintech industry
- Proficiency in SQL, APIs, and troubleshooting software applications
- Familiarity with financial systems, payment gateways
- Excellent verbal and written communication skills
- Strong analytical and problem-solving skills
- Ability to work effectively in a collaborative team environment.
Desirables
- Customer-centric
- Creative thinker.
What the job involves
- Providing exceptional product support and assistance to customers with varying technical backgrounds
- Analyzing and troubleshooting complex technical issues to ensure quick resolution and customer satisfaction
- Collaborating with cross-functional teams to improve product functionality and customer experience
Company
Company mission
Nymbus is a leader in financial services, offering modern alternatives to traditional banking models for institutions of all sizes. Our award-winning core platform and cloud-based technology empower banks and credit unions to innovate and grow without requiring core conversions. We provide the tools to launch digital banks, build niche financial brands, and enhance competitiveness, positioning our clients for long-term success.Company benefits
- 100% Fully Remote
- Annual Cash Bonus and Equity Options
- Robust 401(k) plan with company match
- Health, Dental and Vision insurance covered
- Flexible Paid Time Off.
Company values
- Collaboration
- Integrity
- Innovation
- Customer-first