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Product Support Engineer

Skills
Computer ScienceAnalytical SkillsCritical ThinkingCustomer InteractionCustomer SupportProduct SupportTroubleshooting
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
  • 2+ years of experience in a technical support or product support role, preferably in the fintech industry
  • Proficiency in SQL, APIs, and troubleshooting software applications
  • Familiarity with financial systems, payment gateways
  • Excellent verbal and written communication skills
  • Strong analytical and problem-solving skills
  • Ability to work effectively in a collaborative team environment.

Nice to have

  • Customer-centric
  • Creative thinker.

Day to day

  • Providing exceptional product support and assistance to customers with varying technical backgrounds
  • Analyzing and troubleshooting complex technical issues to ensure quick resolution and customer satisfaction
  • Collaborating with cross-functional teams to improve product functionality and customer experience