Product Support Specialist
Skills
Acceptance TestingAdoptionAirline TicketingAnalyticsCustomer SuccessSoftware SupportTest Planning
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 1–3 years of experience in product support business analysis software support quality assurance customer success or a related field
- Strong troubleshooting analytical and problem solving skills
- Excellent written and verbal communication skills
- Experience investigating issues and documenting findings
- Ability to quickly learn complex software systems and business processes
- Strong organizational skills with exceptional attention to detail
- Ability to manage multiple priorities in a fast paced environment
- Curiosity initiative and a desire to understand how systems work
- Ability to work independently while collaborating effectively across cross functional teams
- Experience with PostHog Google Analytics Zammad SQL Jira Figma Confluence or AI productivity tools is preferred
Nice to have
- Curious
- Detail-oriented
- Analytical
- Eager to learn
- Collaborative
- Independent
Day to day
- Serve as a subject matter expert on onPeak products and internal systems while keeping tools and processes running smoothly.
- Investigate reported software issues reproduce problems collect technical details and coordinate escalation with Development and cross functional teams.
- Create documentation training resources dashboards reports and analytics that improve product usage feature adoption and operational efficiency.