Customer SatisfactionCustomer ServiceCustomer SurveysEasily AdaptableOralOrganization SkillsProject CoordinationUser Groups
Entry-level/graduate -
UK
1415+ employees
Enterprise
Role
Who you are
Previous experience in coordinating or managing projects and / or people is an advantage but not essential for the right candidate
Evidence of the ability to take decisions and execute action plans and processes in a controlled and organised way
Numerate, ideally with a strong working knowledge of P&L and revenue recognition
Experience in software implementations is an advantage
Project coordination / management qualifications (e.g. PRINCE2) would also be advantageous though not essential
Flexibility to work additional and varied hours when required
Travel will be required and therefore applicants must possess a valid driving license and be prepared to stay away from home.
Desirables
A Motivator with a record of building teams and developing individuals
Energy and passion for delivering exceptional customer service
Maintain composure and remain calm and clear when under pressure
Excellent organisational skills
Meticulous attention to detail
Organise and influence others
Proven ability to prioritise and resolve complex client concerns and issues
Excellent communication skills
High level of interpersonal savvy
Strong team player
What the job involves
Reporting to the Professional Services Manager with responsibility for the day to day management of the Project Management Team, to ensure that our project delivery approach remains customer focused and ensure alignment to the overall culture and goals of the company.
The Project Management Team Leader together with the Project Management Team is responsible for overseeing the full implementation of all new orders and upgrades.
Travel to customer sites and other locations as and when required will also be a requirement of this role.
Jonas Software aims to be the branded global leader across various vertical markets, trusted for providing 'Software for Life' and excelling in technology, innovation, quality, and customer service.