Project Management Team Leader
Skills
Customer SatisfactionCustomer ServiceCustomer SurveysEasily AdaptableOralOrganization SkillsProject Coordination
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Previous experience in coordinating or managing projects and / or people is an advantage but not essential for the right candidate
- Evidence of the ability to take decisions and execute action plans and processes in a controlled and organised way
- Numerate, ideally with a strong working knowledge of P&L and revenue recognition
- Experience in software implementations is an advantage
- Project coordination / management qualifications (e.g. PRINCE2) would also be advantageous though not essential
- Flexibility to work additional and varied hours when required
- Travel will be required and therefore applicants must possess a valid driving license and be prepared to stay away from home.
Nice to have
- A Motivator with a record of building teams and developing individuals
- Energy and passion for delivering exceptional customer service
- Maintain composure and remain calm and clear when under pressure
- Excellent organisational skills
- Meticulous attention to detail
- Organise and influence others
- Proven ability to prioritise and resolve complex client concerns and issues
- Excellent communication skills
- High level of interpersonal savvy
- Strong team player
Day to day
- Reporting to the Professional Services Manager with responsibility for the day to day management of the Project Management Team, to ensure that our project delivery approach remains customer focused and ensure alignment to the overall culture and goals of the company.
- The Project Management Team Leader together with the Project Management Team is responsible for overseeing the full implementation of all new orders and upgrades.
- Travel to customer sites and other locations as and when required will also be a requirement of this role.