Project Manager

Day to day

• Project Managing Patients Know Best deployments
• Working with all internal and external project stakeholders across all work-streams
• Ensuring knowledge and information flow seamlessly between all project stakeholders for the successful implementation of projects
• Maintaining excellent communication with customers to ensure solid client relationships including motivating the clinical teams to achieve project objectives
• Working closely with our sales & engineering teams to ensure timely delivery of any contracted development work
• Communication of realistic and achievable timelines to customers and updating all stakeholders of the PKB development roadmap
• Identifying potential risks or issues related to projects mitigating those risks and developing strategies to minimise any impact on the deployment of Patients Know Best
• Training clinical staff in the use of the PKB software
• Assisting with digital transformation within the clinical teams empowering and motivating clinical usage and uptake of the software and expanding and growing that usage throughout the contract
• Supporting the customer and the PKB engineering team with troubleshooting issues that come into our service desk from our customers - this includes clinical staff IT staff and patients using our software