QA Analyst
Skills
BusinessBusiness TravelCooperativeCritical ThinkingGlobal Distribution SystemsOperations ManagementReservations
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years travel operations and/or travel experience
- Practical expertise in two GDS platforms: Amadeus Sabre Travelport Plus/Galileo
- Understanding of corporate travel industry standards
- Competence with technical environment reservation products and procedures
- Strong critical thinking and organizational skills
- Consistent accuracy in task execution
- Ability to retain and recall information
- Strong teamwork and interpersonal skills
- Excellent verbal and written communication skills
- Ability to manage multiple projects and priorities
- Ability to set and manage customer expectations
Nice to have
- Detail-oriented
- Collaborative
- Organized
- Analytical
- Adaptable
Day to day
- Support the corporate travel division by overseeing quality across end-to-end processes and related automation.
- Review service desk requests and operational issues, then coordinate timely resolution and business enhancements.
- Test scripts, GDS products, and systems, while collaborating with operations, training, and implementation teams to improve standards and reporting.