RRemoteville
10Pearls logo10Pearls

QA Engineer

Skills
APIAcceptance TestingAmazon Web ServicesBusinessContact CentersHealthcareLOOKUP
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3–5 years of relevant QA/testing experience
  • QA/testing background on AWS Connect or other call center platforms
  • Familiarity with AWS Lambda
  • Able to work Central time hours while remote

Nice to have

  • AWS certification
  • Call center domain experience
  • Healthcare payer background

Day to day

  • Develop and execute detailed test plans and test cases for Amazon Connect contact flows and IVR call flows.
  • Validate AWS Lambda integrations, including data lookups, dynamic routing logic, and third-party API calls.
  • Perform functional, regression, integration, and UAT testing while tracking defects and verifying call handling accuracy after deployment.