How Remoteville checks and expires listings
QSR / Restaurant IT Support
Skills
Airline TicketingCustomer ServiceHelp Desk SupportNetwork HardwarePoint Of Sale SystemsResolutionsService Desk
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 2 years in technical support or service desk IT support
- Hospitality end user troubleshooting experience with hardware and software
- Previous experience with help desk ticketing systems
- Experience monitoring alerts and taking proactive action
- POS hardware and software installation and maintenance experience
- Windows and Mac hardware and software support experience
- Network hardware and software experience
- Ability to manage clients and expectations
- Excellent time management communication and customer service skills
- Ability to work independently with initiative
- Ability to collaborate with IT support teams
- Impeccable attention to detail
Nice to have
- Independent
- Detail oriented
- Customer focused
- Collaborative
- Proactive
Day to day
- Provide remote IT support and training to hospitality clients through phone and video sessions
- Handle incoming service desk calls emails chats and texts while maintaining accurate tickets in ConnectWise
- Troubleshoot and support POS networks hardware software and peripherals and dispatch technicians when needed
- Review RMM alerts and take proactive action to resolve issues and improve client operations