RemotevilleRemote Rapid Resolution Specialist Job in United States Marco Technologies
Rapid Resolution Specialist Marco Technologies
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Analyze InformationConflict ResolutionCustomer SatisfactionExternal ClientsInternal & External ClientsPhone EtiquetteRemediationTroubleshootingWritten
United States
Providing Technology and IT Security solutions for your business so you have one less hat to wear.
1145+ employees
B2BSaaSHardwareIT Services
Open for applications
Role
Who you are
What the job involves
- The Rapid Resolution Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction.
- You will be responsible for determining problem severity, performing basic remediation, and assigning service requests to appropriate resources.
- Respond to client communications, participate in inbound calling for Managed IT clients, and remediate support requests for various types of work.
Company
Company mission
Marco Technologies is a high-performing technology services company committed to delivering innovative hosted/cloud services, managed IT solutions, and comprehensive business technology support. With over 50 years of industry experience and a focus on employee engagement and client satisfaction, Marco strives to make business technology simple, secure, and better for all clients.Company values
- Innovation
- Collaboration
- Client Satisfaction
- Employee Engagement