How Remoteville checks and expires listings
Rapid Resolution Specialist
Skills
Analyze InformationConflict ResolutionCustomer SatisfactionExternal ClientsInternal & External ClientsPhone EtiquetteRemediation
What the job involves
The main requirements, responsibilities and hiring steps.
Day to day
- The Rapid Resolution Specialist is responsible for providing quality services and solutions to our clients while maintaining a high level of client satisfaction.
- You will be responsible for determining problem severity, performing basic remediation, and assigning service requests to appropriate resources.
- Respond to client communications, participate in inbound calling for Managed IT clients, and remediate support requests for various types of work.