Research and Development Technical Support Engineer
Skills
BrocadeFault IsolationMouseOemsOracle Enterprise ManagerOrganization SkillsResearch And Development
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- BS or MS degree in Electrical Engineering/Computer Engineering or equivalent work experience
- Minimum of 5+ years’ experience in a Technical Support Environment
- Working knowledge of networking technologies and protocols storage area network (SAN)
- Understanding of SNMP monitoring and management
- Excellent knowledge of Windows and Linux/UNIX servers
- Excellent customer communication problem solving planning and organisation skills
- Excellent troubleshooting skills
- Strong verbal and written communication skills
- Works cooperatively with others as a teammate to achieve results
- Additional European Language (Spoken business level)
Nice to have
- Strong fault isolation skills
- Root cause analysis skills
- Networking technologies
- Protocols
- Storage area network
- SNMP monitoring
- Management knowledge
- Windows expertise
- Linux/UNIX expertise
- Customer communication skills
- Problem-solving skills
- Planning skills
- Organisation skills
- Troubleshooting skills
- Communication skill
- Teamwork
- Additional European Language
Day to day
- Provide technical support via phone email and web for Broadcom OEMs and customers
- Diagnose and solve complex technical issues using strong fault isolation and root cause analysis skills
- Document client calls and troubleshooting steps in the service request database
- Create and manage problem resolution plans and communicate with OEMs and customers
- Assist in improving processes and procedures for the Support Team
Hiring process
- Sign in or create an account on the candidate portal before applying