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Robotic Support Engineer
Skills
Amazon Web ServicesCustomer SupportHelp Desk SupportLinuxNetworkingRobot ProgrammingRobotics
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Background in networking, cloud, cybersecurity, or telecoms
- Proficiency in routing, switching, and wireless
- Experience with VoIP
- Knowledge of AWS
- Familiarity with Linux or Unix systems
- Automation scripting skills
- Customer-centric approach
- Change management and project management skills
- Ability to implement changes and document solutions
Nice to have
- Troubleshooting software applications
- Customer-centric approach
- Effective communication
- Change management
- Project management
Day to day
- The role is a customer-first position focusing on troubleshooting software applications, platforms, and cloud services.
- You will work with customers, internal teams, and stakeholders to understand situations from both technology and business perspectives.
- Responsibilities include deep-diving into technical issues, driving solutions, analyzing data to find and resolve issues, including coding where needed, and liaising with internal teams to create viable solutions for customers.
- Shift-based including 1 weekend day in a 5-day rota but no out-of-hours work.