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Pine Services Group logoPine Services Group

Sage X3 Customer Support Consultant

Skills
Analytical SkillsBusiness Continuity PlanningIT EscalationKnowledge SharingOralSage IntacctSage
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Solid working knowledge of Sage X3 as a super user or in a support or consulting capacity including technical experience
  • Confident professional and able to work independently with minimal direction
  • Strong organisational and analytical skills with a methodical approach to problem-solving
  • Clear professional communicator both in writing and verbally

Nice to have

  • Client-focused
  • Driven
  • Methodical
  • Professional
  • Independent

Day to day

  • Own and resolve client support tickets from first contact through to full resolution
  • Diagnose and troubleshoot issues using remote access tools within client environments
  • Analyse, replicate, and fix support cases while following escalation guidelines and collaborating with internal teams