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Sales Engineer
Skills
Business Case PreparationBusiness-To-BusinessCustomer SupportOralPresentationsProduct DemonstrationRequest For Proposal
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least 2-3 years of experience in either a Sales Engineer Solutions Consultant or technical customer support role at a B2B SaaS company
- A solutions-driven problem solver who is innately curious and seeks to understand WHY
- Proven ability to deliver product demonstrations and deliver presentations to customers
- Excellent written and verbal communication - this is a customer-facing role and you will be speaking directly to customers as part of the trial process
- A high degree of technical aptitude and an intrinsic willingness to learn
- Ability to give and receive feedback - you will collaborate cross-functionally across the organization to drive process improvements
Nice to have
- Information Technology or Software Engineering degree
- Experience or a keen interest in cybersecurity
Day to day
- Build implement and iterate on processes to support and scale the Sales function to achieve revenue targets
- Drive product activation during trials by providing an excellent experience to our customers and ultimately assist the sales team with closing new business
- Support prospects during trials/proof of concepts (POC) of the platform
- Identify prospect pain points and challenges during trials/POCs of the platform while also defining their goals and influencing their requirements
- Be the technical point of contact for any support queries during the trial process
- Assist with customer security assessments RFPs and business cases as required
- Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights trends and areas of improvement in the trial process and developing solutions to mitigate them
Hiring process
- Undertake a national police history check
- Reference checks