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Sales Support Associate
Skills
AdministrationTrainingCustomer ExperienceCustomer Relationship ManagementDashboardsOrder EntrySales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong interest in order management operations or administrative support
- Strong attention to detail with the ability to validate data accuracy across multiple systems and platforms
- Proficiency with CRM and ticketing systems and accurate real-time record keeping
- Excellent written and verbal communication skills across email chat and phone
- Ability to work within defined SLAs and KPIs while maintaining quality and compliance
- Dependable team player able to follow instructions and complete repetitive tasks with precision
- Comfort working cross-functionally with teams such as Commissions Channel and Operations
- Strong troubleshooting and problem-solving skills to resolve process or order-related issues
Nice to have
- Highly organized
- Detail-oriented
- Reliable communicator
- Dependable team player
- Structured mindset
Day to day
- Assist with daily order entry tasks to log requests accurately and on time
- Manage incoming order requests quotes and communications through a ticketing system
- Validate order packages for accuracy completeness legibility and authorization before submission
- Troubleshoot order issues and data discrepancies while maintaining real-time updates in CRM and ticketing systems