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Salesforce Business Analyst
Skills
Business AnalysisBusiness Process MappingForce.ComSOQLSales Process MappingSalesforce LightningSalesforce.Com
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Deep understanding of business needs and Salesforce Lightning development
- Call centre integration
- Advanced use of Flow
- Strong knowledge of Force.com applications, data structures, and processes
- Familiarity with APEX, Visualforce, and SOQL
- Effective communication skills
- Ability to translate complex technical requirements into clear documentation
Nice to have
- Innovative
- Strategic thinker
- Tech-savvy
- Effective communicator
- Lifelong learner
Day to day
- Analyse and enhance Domino's business processes to improve customer service and create a best-in-class CRM and Aftermarket function
- Work closely with management and end-users to translate their needs into innovative system solutions using Salesforce Lightning and associated products
- Design and develop Lightning pages to optimise business processes, save time, and reduce errors
- Provide expert support for Force.com implementation, resolving complex issues and ensuring seamless delivery of IT-related business process improvement projects
- Create documentation and training courses to empower Domino staff to maximize system usage