RemotevilleRemote Scaled Customer Success Manager Job in London, UK BigID
Scaled Customer Success Manager BigID
£ -
Client RelationsCustomer EngagementCustomer RetentionCustomer SatisfactionCustomer SuccessData GovernanceProduct AdoptionSoftware As A Service Customer Engagement Customer Success Data Governance Product Adoption
Junior (1-2 years) - Mid-level (3-4 years)
LondonUK
Know Your Data. Control Your Data. 🪄 Security • Compliance • Privacy • AI • Risk • AI Data Management
645+ employees
Cyber SecurityData ManagementCloud ComputingSoftware
Open for applications
Role
Who you are
- 2+ years of experience in Customer Success or related role in the SaaS industry.
- Proven experience in developing and executing customer success strategies.
- Experience managing large portfolios of customers (30+) with scalability.
- Strong communication and interpersonal skills for scalable customer relations.
- Ability to collaborate and mitigate risks across functional teams.
Desirables
- data management
- data discovery
- data governance
- data security
- information security
What the job involves
- Engage 1-to-1 with customers at critical points in their journey.
- Understand the customer journey and help evolve engagement strategies.
- Define measures and metrics for scaled customers and intervene to ensure success.
- Collaborate across teams to improve customer experiences and program efficiency.
- Iterate and track scale program initiatives and results.
Company
Company mission
BigID empowers organizations to enhance data security, privacy, compliance, and governance through a unified platform that ensures data visibility and control. By enabling proactive management of data risk, they help customers automate security measures, comply with regulations, and unlock the full potential of their data in both cloud and on-prem environments.Company benefits
- Equity participation
- Flexible work arrangements
Company values
- Care
- Do
- Try
- Shine