Scaled Customer Success Manager
Skills
Client RelationsCustomer EngagementCustomer RetentionCustomer SatisfactionCustomer SuccessData GovernanceProduct Adoption
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2+ years of experience in Customer Success or related role in the SaaS industry.
- Proven experience in developing and executing customer success strategies.
- Experience managing large portfolios of customers (30+) with scalability.
- Strong communication and interpersonal skills for scalable customer relations.
- Ability to collaborate and mitigate risks across functional teams.
Nice to have
- data management
- data discovery
- data governance
- data security
- information security
Day to day
- Engage 1-to-1 with customers at critical points in their journey.
- Understand the customer journey and help evolve engagement strategies.
- Define measures and metrics for scaled customers and intervene to ensure success.
- Collaborate across teams to improve customer experiences and program efficiency.
- Iterate and track scale program initiatives and results.