What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- High School diploma or GED required
- Some college preferred
- 2 years of medical scheduling or healthcare coordination experience
- Spanish language proficiency strongly preferred
- Proficient with Microsoft Office
- Computer literate
- Typing speed of at least 45 words per minute
- Experience with physician offices and healthcare providers
- Experience handling high-volume phone communication
- Able to sit and be on the phone for long periods
- Reliable high-speed internet for remote work
Nice to have
- Spanish proficiency
- Strong communication
- Detail oriented
- Healthcare coordination experience
- Phone communication skills
Day to day
- Schedules patients for spinal injections, surgical procedures, and other modalities while processing new patient referrals.
- Builds strong rapport with law firms and physician offices to coordinate appointment dates and maintain smooth communication.
- Updates client files accurately, informs law firms of appointment details, and maintains HIPAA confidentiality while meeting quarterly goals.