RRemoteville
2020 Companies logo2020 Companies

Scheduling Manager

Skills
Analytical SkillsContinuous ImprovementFosteringInterest RatesInterviewingLeadershipPerformance Metrics
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 1-3 years of scheduling workforce management dispatch or operations experience
  • Previous experience leading or supervising a team
  • Experience using Salesforce scheduling tools or workforce management systems
  • Strong analytical organizational and problem-solving skills
  • Excellent communication and leadership abilities
  • Proficiency in Microsoft Office including Excel and Teams

Nice to have

  • Analytical
  • Organized
  • Problem solver
  • Leadership-minded
  • Detail-oriented

Day to day

  • Lead and coach a Scheduling Team through feedback training and performance management
  • Oversee daily scheduling operations to meet client deadlines and service level expectations
  • Manage workforce capacity and optimize scheduling workflows using Salesforce while collaborating across teams