Seasonal Benefit Enrollment Counselor
Skills
BusinessComputer LiteracyContact CentersCustomer SatisfactionCustomer ServiceSalesSales Processes
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience in customer service or sales in person and over the phone
- Ability to work in a fast paced environment with minimal instruction and high accuracy
- Proficiency in computer skills and navigating dual computer screens web tools and enrollment systems
- Ability to work in a team environment
- Ability to work a flexible 8 hour shift within call center hours of 8am-8pm
- Ability to work on call during peak season from September to December
- Ability to work from home from any location within the United States
- High school diploma or equivalent
- College degree preferred
Nice to have
- Professional demeanor
- Strong communication
- Courteous
- Detail oriented
- Team player
- Flexible
Day to day
- Deliver virtual benefit enrollment support to clients and their workforce in a fast-paced call center setting.
- Attend orientation and client training remotely while handling assigned enrollment cases with accuracy and care.
- Communicate core and voluntary employee benefits clearly and professionally and maintain courteous relationships with customers staff carriers and vendors.