In 2001, our story began with a single cashmere sweater, in many colors. 

Our teams and spaces have grown a lot since. We now have signature boutiques across the United States, with flagship locations from Madison Avenue in New York to Worth Avenue in Palm Beach. The breadth and depth of our offering has changed dramatically.

But much remains the same as it's always been. Cashmere is and always will be a cornerstone of our brand. North Carolina as our home. Prioritizing exceptional service for our customers and our communities. Our commitment to quality, respect for craft and passion for innovation. A constant curiosity that leads us to explore what's next, in fabrics, yarns, materials and designs. 

With an eye towards understated style and modern functionality, our inspiration and intentions are consistent even as we evolve. The aim is always to complement a well-rounded wardrobe with apparel and accessories that are trusted companions for everyday life. 

And while we're proud of what we've become and the trust so many have given us over 25 years, we're always striving to be a little bit better each and every day.

Let's keep moving, and striving, together.

Peter Millar

Inspiring others to live a life of style & substance

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Peter Millar was founded in 2001 with a single cashmere sweater offered in 24 colors. Based in Raleigh and Durham, North Carolina, the American lifestyle brand has grown to include luxury performance sportswear, seasonal resort and country club apparel, sophisticated classics, casually refined tailored clothing and sartorial accessories.

We strive to capture timeless style upgraded with signature innovations, in designs that are in tune with modern life. We embrace working hard, being kind and doing right by our customers, aiming to set a higher standard for the apparel industry.

The Seasonal ECOM Customer Care Specialist provides exceptional customer experiences and ensures that we honor service promises. We appreciate our customers and look for individuals who love to take care of people, solve problems and have fun too. This position provides variety, allowing staff to respond to customers via phone, email and live chat. It’s fast-paced – so the time flies. We provide extensive training to learn about our product, the customers and our systems.

This is a seasonal, fully remote position running from November 3, 2026 through February 5, 2027.

Position Details

Employment Type: SeasonalSchedule: Monday-Friday, 9:00 AM-6:00 PM EST.Location: Fully RemotePay Rate: $20.50 per hourAssignment Dates: November 3, 2026 - February 5, 2027

We are seeking reliable, customer-focused professionals who thrive in a fast-paced environment and are committed to delivering an exceptional customer experience during our peak season.

This position requires availability for the full assignment period and adherence to the established Monday-Friday schedule.

Essential Functions

The first to respond to customers, this role will communicate professionally, accurately, efficiently, verbally, by email and in chat.Engage and optimize each customers experience by demonstrating patience and empathy; prioritize your customer’s needs.Resolve product related inquiries and make purchasing recommendations based on the needs and interests of the customer.Identify and solve account issues related to product orders, deliveries, credits, and returns; proactively share information with the team to improve the process.Learn about the latest product releases and upcoming launches and engage with customers to recommend new products.Collaborate with other teams to share suggestions regarding quality assurance and product requests by customers.Research fulfillment and shipping concerns; liaise with distribution teams to resolve concerns.

Desired Education And Experience

Bachelor’s degree in Fashion or Textiles preferred1-3 years of experience in customer service, sales or retail requiredExperience in E-Commerce and/or online marketing and merchandising is a plusStrong skills with Microsoft Office required. Experience with ZenDesk, BlueCherry, Softeon, SalesForce or Shopify is a plusExperience using an organizational time management system requiredExperience solving problems and thinking critically required

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! 

Peter Millar & G/FORE are equal opportunity employers. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Both Peter Millar & G/FORE prohibit discrimination and harassment of any type and they afford equal employment opportunities to employees and applicants without regard to race, color, religion, gender, age, national origin, genetic information, marital status, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. Both Peter Millar & G/FORE comply with applicable state, county and local laws governing non-discrimination in employment.