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Bytes Software Services logoBytes Software Services

Security Support Consultant

Skills
CheckpointIT EscalationNetwork SecurityNetworking Technology
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Provide 3rd line telephone support for Check Point product suite.
  • Replicate and resolve customer issues before vendor escalation.
  • Meet external and internal SLAs.
  • Maintain and develop lab infrastructure.
  • Continual learning and internal training.
  • Assist Implementation Team with delivery of customer projects and vendor escalation.
  • Cover shifts between 08:00-18:00 UK time.
  • On Call cover (1 in 5).

Nice to have

  • Check Point Certified Security Master.
  • Experience with F5.
  • Experience in supporting Forcepoint/Websense.

Day to day

  • Join the SPARC support team to provide telephone-based support and consultancy to customers.
  • Handle Tier 2 and Tier 3 tickets efficiently, ensuring they are logged and updated within SLAs.
  • Collaborate with the team to resolve cases and share knowledge.