RemotevilleRemote Security Support Consultant Job in UK Bytes Software Services
Security Support Consultant Bytes Software Services
£ -
CheckpointIT EscalationNetwork SecurityNetworking Technology
Mid-level (3-4 years) - Senior (5-8 years)
UK
With us by your side, we are truly smarter together
770+ employees
SecurityCloud ComputingSaaSConsulting
Role
Who you are
- Provide 3rd line telephone support for Check Point product suite.
- Replicate and resolve customer issues before vendor escalation.
- Meet external and internal SLAs.
- Maintain and develop lab infrastructure.
- Continual learning and internal training.
- Assist Implementation Team with delivery of customer projects and vendor escalation.
- Cover shifts between 08:00-18:00 UK time.
- On Call cover (1 in 5).
Desirables
- Check Point Certified Security Master.
- Experience with F5.
- Experience in supporting Forcepoint/Websense.
What the job involves
- Join the SPARC support team to provide telephone-based support and consultancy to customers.
- Handle Tier 2 and Tier 3 tickets efficiently, ensuring they are logged and updated within SLAs.
- Collaborate with the team to resolve cases and share knowledge.
Company
Company mission
Bytes is a leading provider of world-class IT solutions, offering services such as cloud, security, end-user computing, datacentre, data management, licensing, asset management, storage, virtualisation, training, deployment, and managed services. We work with SMEs, corporates, and public sector organisations to modernise and digitally transform their IT infrastructures. Our successful partnerships and passionate employees help top brands adapt to a continually changing technology landscape.Company benefits
- Continuous training.
- Unlimited career progression.
- Collaborative and inclusive culture.
- Dynamic team environment.
- Employee wellbeing support.
Company values
- Innovation
- Collaboration
- Customer Satisfaction
- Adaptability
- Inclusivity